Knowledge Management

Our focus is on mobilising evidence and organisational knowledge to underpin productivity, quality, safety and efficiency gains across the NHS.

The role of library and knowledge specialists is to help healthcare organisations:

  • Apply and use evidence in decision making
  • Build know-how
  • Continue to learn

The Knowledge for Healthcare framework shows us some of the key activities to achieve those goals:

KM Goals and Key Activities
from Knowledge for Healthcare: a Development Framework, p.23

The Knowledge Management “toolkit” gives real-life examples of knowledge management activities, as well as tools and techniques you can adapt to suit the needs of your organisation.

So, if you’re completely new to KM you can pick a straightforward example from a similar service, and implement that. If you’re already involved in KM but would like to develop this further, the toolkit provides ideas for different approaches.

A big thank you to everyone who’s submitted a KM story – and if you haven’t, please do consider submitting yours to help inspire others. . If there’s something missing you’d like to see, please get in touch with the group.

You can contact us at: 

We want to share ideas, and show that small interventions can be powerful – so don’t assume yours isn’t “big” enough! If you’re doing something that is meeting one of the goals, this can help give others ideas of where to start.

You can also download the promotional KM Toolkit Postcard.

Former members of the Toolkit task and finish group

Jackie McGuire, Northumbria Healthcare NHS Foundation Trust
Nick Smith, Worcestershire Health Libraries
Laura Wilkes, West Suffolk NHS Foundation Trust
Rachel Cooke, Surrey & Sussex Healthcare NHS Trust
Emily Hopkins, Health Education England
Caroline Storer, NHS Digital