This toolkit is designed to inspire interest and illustrate how NHS librarians and knowledge specialists can use knowledge management to help the NHS be more effective and efficient.
We recommend these key resources:
- NHS Knowledge Mobilisation Framework:
- KfH Leadership Programme 2017, Project Group 2 Final KM Report
- Improvement and Development Agency for Local Government, 2008
Knowledge management tools and techniques: helping you access the right knowledge at the right time.
KM Community of Practice
Join the discussion on the KM mailing list: KM@libraryservices.nhs.uk to share ideas and learn from others
The KM Toolkit
Click a KM goal to go to that section of the toolkit
Connecting People to People
Connecting People to Knowledge / the Evidence Base
Connecting People to Best Practice
Helping People Keep Up to Date
Sharing Learning
Connecting People to Corporate Knowledge
Collegiate Working
Connecting people to people
Key activities: Knowledge sharing – to spread the learning | Supporting innovation | Promoting actionable knowledge tools | Helping colleagues share ideas, question and learn
KM Activities, Tools & Techniques | Case Studies |
Supporting networks, collaboration spaces & Communities of practice | Healthcare professions forums – intranet chat roomsPublications Database |
Connecting people to knowledge/ the evidence base
Key activities: Using knowledge to inform healthcare policy | Knowledge sharing – to spread the learning | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools | Signposting to services and knowledge
KM Activities, Tools & Techniques | Case Studies |
Providing access to tailored information products | KnowledgeShare
Smartphone Apps and access to Key clinical information Armed Forces Champions Resource |
Connecting people to best practice
Key activities: Using knowledge to inform healthcare policy | Knowledge sharing – to spread the learning | Embedding best evidence into practice | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools
KM Activities, Tools & Techniques | Case Studies |
Lessons learned
Knowledge Capture (content coming soon) Sharing knowledge through communities of practice |
Innovation forum |
Helping people to keep up to date
Key activities: Using knowledge to inform healthcare policy | Horizon scanning; keeping staff up to date | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools
KM Activities, Tools & Techniques | Case Studies |
Horizon scanning | ELHT Evidence Hub – online portal |
Sharing Learning
Key activities: Making implicit knowledge explicit | Knowledge sharing – to spread the learning | Supporting innovation | Promoting actionable knowledge tools
KM Activities, Tools & Techniques | Case Studies |
Facilitating action learning sets
Implementing techniques to learn from experience: |
Leavers toolkit – knowledge retention & transfer |
Connecting People to Corporate Knowledge
Key activities: Developing an organisational memory | Promoting actionable knowledge tools | Collating and enabling shared access to directories, policies, guidance and protocols
KM Activities, Tools & Techniques | Case Studies |
Mapping knowledge assets | Clinical guidelines
Obstetrics & Gynaecology Database Leavers toolkit – knowledge retention & transfer Emergency Medicine Handbook App |
Collegiate Working
Key activities: Supporting innovation
KM Activities, Tools & Techniques | Case Studies |
Contributing local information to national electronic resources | Institutional Repository |
KM Goals From Knowledge for healthcare – a development framework