This toolkit is designed to inspire interest and illustrate how NHS librarians and knowledge specialists can use knowledge management to help the NHS be more effective and efficient.

We recommend these key resources:

• NHS Knowledge Mobilisation  Framework:
  • Postcards
  • E-Learning
• KfH Leadership Programme 2017, Project Group 2 Final KM Report

A model to encourage library and knowledge team involvement in developing ways to capture, store and share knowledge about best practice and innovation for an organisation.

• Improvement and Development Agency for Local Government, 2008

Knowledge management tools and techniques: helping you access the right knowledge at the right time.

KM Community of Practice

Join the discussion on the KM mailing list: KM@libraryservices.nhs.uk to share ideas and learn from others

The KM Toolkit

Click a KM goal to go to that section of the toolkit

Connecting People to People
Connecting People to Knowledge / the Evidence Base
Connecting People to Best Practice
Helping People Keep Up to Date
Sharing Learning
Connecting People to Corporate Knowledge
Collegiate Working

Connecting people to people

Key activities: Knowledge sharing – to spread the learning | Supporting innovation | Promoting actionable knowledge tools | Helping colleagues share ideas, question and learn

KM Activities, Tools & Techniques	Case Studies
Supporting networks, collaboration spaces & Communities of practice Peer assist Social networking tools Social network analysis Knowledge exchange  Self-assessment (river diagrams, maturity models)	Healthcare professions forums – intranet chat roomsPublications Database Knowledge Capture Tools Knowledge Café Espresso Café Yammer at NWAS Lunch & Learn Randomised Coffee Trials

Connecting people to knowledge/ the evidence base

Key activities: Using knowledge to inform healthcare policy | Knowledge sharing  – to spread the learning | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools | Signposting to services and knowledge

KM Activities, Tools & Techniques	Case Studies
Providing access to tailored information products Knowledge assets Rapid on boarding Retrospective / Baton passing Post project appraisal Knowledge Plan (lessons before/before action reviews)	KnowledgeShare Smartphone Apps and access to Key clinical information V-care Online learning portal Armed Forces Champions Resource Nurse revalidation  Dissertations into Practice “Psychiatry Papers” bulletin ELHT Evidence Hub – online portal Library Book of Revalidation

Connecting people to best practice

Key activities: Using knowledge to inform healthcare policy | Knowledge sharing  – to spread the learning | Embedding best evidence into practice | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools

KM Activities, Tools & Techniques	Case Studies
Lessons learned Investigative searching Knowledge Capture (content coming soon) Sharing knowledge through communities of practice Using social media Story telling Knowledge Plan (lessons before/before action reviews)	Innovation forum Poster Exhibition Knowledge Capture Tools Healthcare professions forums – intranet chat rooms Knowledge Café Espresso Café Library Book of Revalidation

Helping people to keep up to date

Key activities: Using knowledge to inform healthcare policy | Horizon scanning; keeping staff up to date | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools

KM Activities, Tools & Techniques	Case Studies
Horizon scanning Alerting services Policy briefings	ELHT Evidence Hub – online portal  KnowledgeShare “Psychiatry Papers” bulletin “More Research Needed” bulletin

Sharing Learning

Key activities: Making implicit knowledge explicit | Knowledge sharing  – to spread the learning | Supporting innovation | Promoting actionable knowledge tools

KM Activities, Tools & Techniques	Case Studies
Facilitating action learning sets Implementing techniques to learn from experience: Knowledge Harvesting Knowledge Retention & Transfer After Action Reviews Elicitation interviews Knowledge assets Rapid on boarding Retrospective / Baton passing Post project appraisal Story telling Knowledge Plan (lessons before/before action reviews)	Leavers toolkit – knowledge retention & transfer  Knowledge Capture Tools Healthcare professions forums – intranet chat rooms Dissertations into Practice Knowledge Café Espresso Café Library Book of Revalidation Lunch & Learn Knowledge Harvest Knowledge Legacy

Connecting People to Corporate Knowledge

Key activities: Developing an organisational memory | Promoting actionable knowledge tools | Collating and enabling shared access to directories, policies, guidance and protocols

KM Activities, Tools & Techniques	Case Studies
Mapping knowledge assets Knowledge Harvesting Knowledge Retention & Transfer Knowledge Assets Rapid on-boarding Self-assessment (river diagrams, maturity models)	Clinical guidelines Obstetrics & Gynaecology Database Dissertations into Practice Leavers toolkit – knowledge retention & transfer Document management solution Dissertations into Practice Publications Database Emergency Medicine Handbook App Knowledge Harvest AMBER – The Ambulance Research Repository Knowledge Legacy

Collegiate Working

Key activities: Supporting innovation

KM Activities, Tools & Techniques	Case Studies
Contributing local information to national electronic resources Facilitating distributed authorship	Institutional Repository “More Research Needed” Bulletin AMBER – The Ambulance Research Repository

KM Goals From Knowledge for healthcare – a development framework