Poor impact case study 1

Example of good impact case study from University Hospital Wimbledon

Details

Library concerned

University Hospital Wimbledon NHS Foundation Trust.

Name of case study

A and E attendance.

Date of interview

5 March 2021.

Interviewee

• name: Dr Douglas Howser
• job title: Consultant A&E
• Trust/employing body: University Hospital Wimbledon NHS Foundation Trust
• email: [email protected]

Please note that you should only provide interviewee details if consent to share on the national knowledge and library services website has been obtained.

Summary of problem or reason for enquiry

Library staff undertook a literature search for A and E colleagues to identify ways of reducing attendance at A and E, for example by diverting to alternative suitable service points such as GP.

Brief description of the information found / service provided

A comprehensive literature search was undertaken which resulted in the identification of numerous examples of good practice from elsewhere in the country and wider afield.

Summary of outcome and impact

Immediate impact (including quotes)

Literature search

“The library staff are just brilliant, always ready with a smile and a good welcome whenever I visit.  I couldn’t recommend them enough.”

Probable future impact (including quotes)